Effective Date: April 20, 2024
Welcome to Decodation LLC’s Privacy Policy. We value your privacy and want to ensure that you understand how we collect, use, and protect your information. Please read this Privacy Policy carefully before using our website, applications, or services. By using our website, applications, or services, you agree to the terms outlined in this Privacy Policy.
1. Information Collection
a. Information We Collect Through Our Services:
Decodation LLC offers services that allow users to access educational materials and engage in learning activities. We collect the following types of information:
Personal Data: Full name or nickname, email address, phone number, gender, date of birth, password, location, time zone, service preferences, identifiers (profile ID attached to your profile data, IP address, analytics IDs). Educational Data: When you use our services, you may provide personal information related to your learning activities such as progress, performance, preferences, and interactions with educational content. Technical Information: Web browser type and version, device model, screen information, mobile service provider, installed app version, OS version, location (country and city), time zone, IP address at the time of usage, logs on your usage of our services. Analytical Information: Hashed IP address, hashed profile ID, hashed conversation/consultation ID, analytics provider’s unique user ID, third-party cookies. Information on How You Use Our Services: General activity, session information, authentication, acquisition channel, notification activity, activity within our services and features.
b. Information We Collect Through Our Website:
When you visit our website, we may collect certain technical and routing information about your computer, including:
Your computer’s IP address. Your Internet browser version. The URL of the particular web page you visited.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Improve Our Services: We use your information to provide, maintain, and improve our educational services, including personalizing your learning experience and developing new features. Communication: We may use your contact information to communicate with you about your account, our services, and promotional offers. Analytics: We analyze the data we collect to understand how users interact with our services, so we can improve our offerings and better serve our users.
3. Information Sharing
We may share your information in the following circumstances:
With Your Consent: We may share your information with third parties if you give us consent to do so. Service Providers: We may engage third-party service providers to assist us in providing and improving our services. These providers are contractually bound to use your information only for the purposes of providing services to us and are not permitted to use or disclose your information for any other purpose. Legal Compliance: We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect the rights, property, or safety of Decodation LLC, our users, or others.
4. Your Choices
Opt-Out: You have the option to opt-out of receiving promotional emails from us by following the instructions provided in the email or by contacting us at [contact email]. Access and Correction: You can access and correct inaccuracies in the personal information we collect by contacting us at [contact email].
5. Data Security
We take reasonable measures to protect the information we collect from loss, misuse, or unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a prominent notice on our website prior to the change becoming effective. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by the modified Privacy Policy.
In addition to Decodation LLC’s own advertising on the Website, Decodation LLC also uses third-party advertising companies to serve ads when you visit the Website, use Decodation LLC Apps, or Services. These companies may use general information about your visits to the Website, Decodation LLC Apps, and Services, as well as other websites, in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and your choices as to not having your information used by these companies, please direct such concerns to the respective company’s administrator or webmaster.
Third Party Applications
Decodation LLC may make third-party applications available to you through the Website, Decodation LLC Apps, and Services. The information collected by Decodation LLC when you enable a third-party application is processed under this Privacy Policy. Information collected by the third-party application provider is governed by the provider’s privacy policies.
Information Relating to Children
The Children’s Online Privacy Protection Act (COPPA) was passed by the U.S. Congress in November 1998. COPPA provides parents with specific rights regarding their children’s privacy. For additional information and resources on COPPA, please visit the Federal Trade Commission Web site at http://www.ftc.gov/. The Decodation LLC Website, Decodation LLC Apps, and Services are not directed at children under 13 years of age and, therefore, COPPA does not apply. However, we recognize that children under the age of 13 may access the Decodation LLC Website, Decodation LLC Apps, and Services. The collection of information from such users is covered above. Parents and legal guardians may request that we review, delete, or stop the collection of personally identifiable information of their child. You may do so by contacting us at to team@decodation.com. If you are aware of anyone under 13 using the Decodation LLC Services, please contact us at team@decodation.com, and we will take required steps to delete such information and/or delete their account.
Age limitation for EU residents
Due to requirements of the GDPR, you shall be at least 16 years old in order to use the App. To the extent prohibited by applicable law, we do not allow the use of the App by EU residents younger than 16 years old. If you are aware of anyone younger than 16 using the App, please contact us at team@decodation.com, and we will take steps to delete such information and/or delete their account.
Cookies and Web Beacons
The Website uses “cookie” and “web beacon” technology. “Cookies” are short pieces of data generated by a web server that a website stores on a user’s computer. Certain pages on our Website may require the use of a cookie for purposes of keeping information you enter on multiple pages together. Cookies also enable us to customize our Website and offerings to your needs and provide you with a better online experience with us. In addition, cookies are used to:
Measure usage of various pages on our Website to help us make our information more pertinent to your needs and easy for you to access. Identify and categorize the internet webpages from which the visitor came to the Website and observe the browsing patterns. Provide functionality such as online orders, Decodation LLC services, and other functionality that we believe would be of interest and value to you.
The types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you leave the Website. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other websites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Decodation LLC. Cookies do not, under ordinary circumstances, corrupt or damage your computer, programs, or computer files.
In addition, the service providers we use to serve and host our advertisements, and/or deliver our e-mails use session and persistent cookies to track the number of times the Website is accessed and whether the site was accessed from an advertisement. There are no cookies in advertisements or e-mails. The cookie generated from the advertisement or e-mail does not contain any personally identifiable information and will remain on your hard drive until you delete it.
You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so may adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Website.
Web beacons are used in combination with cookies to help website operators understand how visitors interact with their websites. A web beacon is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a site. As opposed to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. These web beacons are not tied to personally identifiable information. The use of web beacons allows the site to measure the actions of the visitor opening the page that contains the web beacon. It makes it easier to follow and record the activities of a recognized browser, such as the path of pages visited at a website. Decodation LLC uses the information provided by web beacons to develop a better understanding of how the Website’s visitors use the Website and to facilitate those visitors’ interactions with the Website. Decodation LLC may make the aggregate data obtained from web analytics (including from our third-party analytics providers, if applicable) publicly available. If this data is made available, none of the information will be personally identifying information or potentially-personally identifying information.
USE AND DISCLOSURE OF INFORMATION
How Your Personal Information Is Used
Decodation LLC collects information from you in order to record and support your participation in the activities provided by Decodation LLC. We may use your e-mail address to send a confirmation e-mail when you sign up for a User Account and, if necessary, may use other information you provide to contact you for help to process the purchase or service you have selected. Your personal information also may be used to keep you informed about new services, service upgrades, special offers, and other Services.
We may use your information, including your Personal Data, for the following purposes:
To verify your identity. To personalize your experience when you use our Services. You can personalize your experience by adding health data into your profile, completing assessments, or using other services we offer. We will use this data to personalize Services, track your symptoms, assess your health, and display articles of interest to you. To send you information about our Services, health tips, technical notices, support messages, confirmations, and reminders. To analyze, operate, maintain and improve the App, to add new features and services to the App. For billing (invoicing), account management, and other administrative purposes, if applicable. To respond to your comments, questions, and requests and provide customer service. To monitor and analyze trends, usage, and activities in connection with our App. Solely with respect to information that you mark for sharing, for Company promotional purposes (except data from Apple HealthKit and Google Fit). To link or combine with information we get from others (except data from Apple HealthKit, Core Motion Framework, and Google Fit) or (and) from you to help understand your needs and provide you with better service (to use in the training of neural networks, artificial intelligence, as well as for any other automated decision-making processing). For scientific and academic research purposes. For any other purposes disclosed to you at the time, we collect Personal Data or any other purposes indicated in this Privacy Policy.
As described above, Decodation LLC may collect information about your use of the Website, Decodation LLC Apps, and Services (such as the types of services used and how many users we receive daily).
Decodation LLC recognizes and appreciates the importance of responsible use of information collected through the Decodation LLC Website, Decodation LLC Apps, and Services. Decodation LLC reserves the right to communicate with you regarding products, services, or special offers available from Decodation LLC or its affiliates. Decodation LLC will provide you with the option to “opt-out” of being contacted in this way. Except in the particular circumstances described in this Privacy Policy, Decodation LLC will not provide your name to other companies or organizations without your consent.
Disclosure of Information to Third Parties
In operating the Decodation LLC Website, Decodation LLC Apps, and Services, Decodation LLC may engage third parties, such as e-mail service providers, purchase shipping and order processing merchants, and marketing companies that act as independent contractors on behalf of Decodation LLC. These parties are contractually prohibited from using your personally identifiable information for any purpose other than for the purpose Decodation LLC specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personal information to entities outside of Decodation LLC’s affiliates for their use without your approval.
In the event that all or substantially all of Decodation LLC’s stock and/or all or substantially all assets are transferred or sold to another entity, Decodation LLC may transfer personally identifiable information to the acquiring entity. If, as a result of such a business transition, your personally identifiable information will be used in a materially different manner than as described herein, you will be given a choice consistent with our policy regarding notification of changes.
Disclosure of Information to Other Users
Through the use of the Decodation LLC Website, Decodation LLC Apps, and Services, you may have the option to disclose personally identifiable information about yourself to other users. Certain personally identifiable information you disclose may be available to all users, such as information in your publicly-accessible account profile (“Public Information”). Other personally identifiable information may be intended only for particular users (“Private Information”), such as private correspondence to such users. Any disclosure of Public Information or Private Information is undertaken willingly by you, and you agree that Decodation LLC is not responsible for the contents or consequences of any such disclosure. Decodation LLC encourages you to exercise extreme caution when disclosing any information about yourself to other users, especially Private Information. Although Decodation LLC will not disclose your Private Information, you agree that Decodation LLC is not responsible for any consequence whatsoever of your willing disclosure of Private Information or Public Information to other users.
The Decodation LLC Website, Decodation LLC Apps, and Services may also allow you to communicate with other users. The rules and guidelines governing such communications are set out in the Terms of Service accompanying this Privacy Policy. You expressly agree that Decodation LLC is not responsible for the contents or consequences of any such communication or any information you choose to disclose through any such communication. You also acknowledge that Decodation LLC may access and review any such communications. Please exercise due caution when engaging in any such communication.
Securing the Transmission and Storage of Information
Decodation LLC is committed to protecting the security of your personally identifiable information. We use a variety of security technologies and procedures to help protect your personal information. Decodation LLC operates secure data networks protected by industry-standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our users. Decodation LLC takes steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no data transmission over the Internet can be guaranteed secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us or from our online products or services, and you use these services at your own risk.
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and corporate policies regarding the protection and use of confidential information. After personally identifiable information reaches Decodation LLC, it is stored on a server with physical and electronic security features as customary in the industry, including utilization of login/password procedures and electronic firewalls designed to block unauthorized access from outside of Decodation LLC. Because laws applicable to personal information vary by country, our offices or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the sites covered by this Privacy Policy is processed and stored in the United States and possibly other jurisdictions and also in other countries where Decodation LLC and its service providers conduct business. All Decodation LLC employees are obligated by our privacy and security policies. Your information is only accessible to those employees who perform technical support of the service.
A password is used to help protect your accounts and personal information. It is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone, you should always log out before leaving any site or service to protect access to your information from subsequent users.
Your Rights
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
Access to your personal data and to certain other supplementary information that this Privacy Notice is already designed to address. Require us to correct any mistakes in your information which we hold. Require the erasure of personal data concerning you in certain situations. Receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations. Object at any time to processing of personal data concerning you for direct marketing. Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you. Object in certain other situations to our continued processing of your personal data. Otherwise restrict our processing of your personal data in certain circumstances. Claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
Contact us using our Contact details below, Let us have enough information to identify you, Let us have proof of your identity and address, and Let us know the information to which your request relates.
Choices available to you
You may always choose whether or not to disclose personally identifiable information, and that choice will not prevent you from using the Services. Please note, however, if you should choose to withhold certain requested information, we may not be able to provide you with some of the Services dependent upon the collection of this
7. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, you can contact us at info@decodation.com.
Last Updated: April 20, 2024
Thank you for entrusting Decodation LLC with your learning needs.